Privacy Policy

1. Introduction

MySarang ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect information about you in a variety of ways:

  • Account Information: Name, email address, phone number, and profile information when you register
  • Property Information: Details about properties you list, including location, pricing, and descriptions
  • Usage Data: Information about how you interact with our platform, including IP addresses and browser information
  • Communications: Messages and correspondence you exchange through our platform

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Sending promotional communications (with your consent)
  • Responding to your inquiries and support requests
  • Monitoring and analyzing platform usage and trends
  • Detecting, preventing, and addressing fraud and security issues

4. Internal Administrative Access

Certain internal account and property-related information may be accessible to authorized platform administrators for operational, security, compliance, and support purposes. This access is strictly limited to what is necessary for platform operations and does not include unnecessary exposure of sensitive owner information to unauthorized parties.

5. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Private Documents

Owner documents and identification materials uploaded through our platform are stored securely using private, encrypted storage. These documents are used for internal operational, security, and support purposes only and will not be shared with unauthorized parties.

7. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

8. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of receiving promotional communications. To exercise these rights, please contact us at privacy@mysarang.my

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the date of this policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@mysarang.my